Senior Client Manager (f/m/d)

Senior Client Manager (f/m/d)

Role description

Join our Client Success team and convince our clients along the entire process of our high quality services and human-centred approach. As a Senior Client Manager you are the trusted advisor and the central contact person to our clients, the gatekeeper of quality and translator between the client and the team. With your social and entrepreneurial skills you ensure that the client’s expectations and Saperas deliverables are aligned in a way that will support the client success. Together with your cross-functional team you will design the projects for our clients and create outcomes that are meaningful to them. We are a friendly bunch, and we really care about our people. Tolerance and inclusion are the foundation of our everyday interactions. Be your authentic self, feel valued and appreciated, receive support, learn and grow with us.

What will your tasks look like

  • Leading our clients and managing our multi-faceted projects in the areas of Branding, Content, Communication and Innovation

  • Be the strategic mind that sees and understands the bigger picture and translates the clients’ needs into concrete action points

  • Analyzing and prioritizing requirements with internal teams and translate them into relevant deliverables

  • Reliably deploy resources and budgets while ensuring quality, timing and controlling

  • Preparation and execution of internal and external workshops

  • Identifying growth potential within existing client relations and develop ideas and strategies to implement them

  • Supporting the Business Development team with pre-sales initiatives

What we expect

  • You have 5 + years of experience in Client services or Account management in an agency, consulting firm or a similar field

  • You have a sound understanding in the fields of product innovation, process transformation along the creative lifecycle in the context of communication

  • Along with your strategic and entrepreneurial mindset you are a client-focused, innovative and creative problem solver

  • You are experienced In handling complex projects with established project management tools

  • You are confident in creating and maintaining trustful and constructive relationships, both across the organization and with external partners

  • You are fostering an environment in which information is shared openly 

  • You are ready to take over responsibility for your client relationships and inspire a cross-functional team with a true sense of thinking in the client's perspective

  • You are comfortable in interacting with senior management

  • You demonstrate a high degree of flexibility and agility in thought and behaviour and are not afraid of leaving your comfort zone

  • You are fluent in English and German

What we have to offer

  • A multi-faceted position with lots of exciting challenges in an international, English-speaking team and state-of-the-art technology, allowing you to turn your ideas into real life solutions

  • A wide range of activities as part of a dynamic company and having the freedom to grow with your tasks as you go along

  • Mature responsibility from day one, endowed with short decision-making processes and a lot of leeway

  • Colleagues who inspire each other and therefore inspire you, thanks to their enthusiasm and team spirit, everything within an open, diverse and agile work environment

  • Regular events: from Lunch & Learns to Thirsty Thursdays and BBQs, currently in compliance with current Covid 19 regulations or virtual

  • A competitive salary

  • Flexible working hours, a beautiful office with a roof terrace in the heart of Berlin Charlottenburg, and also a convenient working from home option

Don't miss out and send us your application!

Sapera is providing a friendly, safe, and environment for everyone, regardless of their gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, ethnic group, age, with religious beliefs or without.

Do you want to apply?

Contact person: David Kurze

Sounds exciting? If this is music to your ears, please send all application documents, along with your earliest possible start date, to:


Further questions? You can reach us under:

+49 (0)1523 218 23 98

Meet the team

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